Key features
- Product matching by client request: by name, SKU, characteristics, purpose, or a description of the need.
- Smart catalog consultation: the agent compares items, explains differences, and suggests suitable options.
- Finding analogs and replacements: if a product is out of stock, the agent picks comparable items from the range.
- Clarifying the need: it asks follow-up questions to narrow the choice and improve matching accuracy.
- Answers to common questions: availability, price, delivery, payment methods, and order and return terms.
- Handing a lead to a manager: if a request is complex or needs a specialist, the agent records it and passes it to the sales team.